Customer Service Representative

About Jetson:

Jetson was founded on the idea that alternative transportation and electric mobility are the future of how people get around. As the world struggles with energy shortages, pollution and overpopulation, Jetson is an exciting solution recognizing e-mobility as the environment’s healthiest next move forward. Pushing innovation, design, and safety, Jetson makes everything from electric bikes to electric scooters, hoverboards, kick scooters, and more.

About the Role:

The Customer Service Rep will be a key member of the growing Customer Service team. You’ll be responsible for:

  • Fielding inbound customer communications via phone, live chat and emails and resolving customer requests with expediency

  • Assisting customers with placement of orders, returns, replacements, refunds and exchanges

  • Maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller; keeping an optimistic attitude, even when faced with misplaced criticism or frustration

  • Updating customer information in the customer service database during and after each call

  • Working with key stakeholders to stay updated on product knowledge and be informed of any changes in company policies

  • Helping with customer retention and contributing recommendations for improving our products and processes

About You:

At Jetson Electric, we seek to hire the creative doer; individuals who think differently yet are gritty, scrappy when need be, and self-motivated. You’re a great fit if you enjoy tackling big problems head-on, take your work seriously (but not yourself), do your best when collaborating with others, and thrive in a team-oriented environment.

Qualifications and Requirements:

  • 1+ years of consumer product customer service experience

  • Exceptional organizational, attention to detail, problem solving, and tactical skills are essential

  • Ability to remain professional and courteous with customers at all times

  • Can-do attitude and no qualms about getting your hands dirty

  • Strong Excel and Outlook abilities are must haves; experience with Zendesk is a big plus

  • Excellent verbal and written communication and interpersonal skills

  • Eager to be part of a high-growth technology organization

  • Incredible degree of patience and ability to think clearly and strategically in ambiguous situations

  • Entrepreneurial mindset – you’re a self-starter and drive things to conclusion