Warranty Policy

ELECTRIC OEM LIMITED WARRANTY

(This warranty applies to all electric Jetson products excluding electric bikes, parts, and accessories)

 

This warranty covers all costs related to parts and labor for a period of one (1) year. Your product shall be free from manufacturer defects in materials or workmanship and perform according to the manufacturer specifications for the duration of this coverage. In the event that your product requires service, Consumer Priority Service, at its sole discretion, may elect to repair or replace your product. Replacement products and/or parts may be new or remanufactured. You may be required to drop off and pick up your product to and from an authorized repair facility. In the event that it is necessary to ship your product to authorized repair facility for inspection and/or repair, you will be provided with a shipping label at no additional cost.  Product replacement shall constitute full limit of liability.  Consumer Priority Service may opt to settle your claim monetarily, not to exceed the original price paid for your product, as noted on your proof of purchase. This warranty is valid only when the product is used and maintained in the UnitedStates and for the purposes for which it has been designed. 

 

To initiate a claim, please call (800) 588-8817 or visit our warranty claim page. Service under this guarantee shall be provided exclusively by Consumer Priority Service authorized service providers. Please note that based on the MSRP of the product, your service may be subject to a deductible which must be collected before service is authorized.

 

Please have the following information available when submitting a claim:

  • Valid proof of purchase
  • Model number and serial number of your product

 

    What is not covered:

    • Services completed which do not involve malfunction or defects in materials or workmanship
    • Any product used in a way other than in accordance with the provided instructions
    • Any product which the original serial number has been defaced, modified or removed, or cannot be readily determined
    • Any product that has been removed outside the United States
    • Damages caused by: services performed by unauthorized service companies; use of parts obtained from persons other than authorized service companies; or external causes such as abuse, misuse, inadequate or incorrect power supply, vermin, accidents, fires, or acts of God
    • Any product that has been modified in any way
    • Damages to the finish of any product or its place of storage or transport, including but not limited to floors, walls, upholstery etc.
    • Claims on products purchased within 30 (thirty) days
    • Any product whose electronics components contain rust on the interior or exterior of the unit
    • Surcharges including, but not limited to, any after hour, weekend, or holiday service calls, tolls, ferry trip charges, or mileage expense for service calls to remote areas
    • Cosmetic damage including scratches, dents, chips, and other damage to the product finishes
    • Any product used commercially
    • Any product that is older than 24 months from the date of original manufacture
    • Replacement of consumables including but not limited to lights, tires, brake pads, etc.
    • Accessories

     

    The cost of repair or replacement under these excluded circumstances shall be borne by the end user of the product.

     

    DISCLAIMER OF PERFORMANCE GUARANTEE, IMPLIED WARRANTIES; LIMITATION OF REMEDIES YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS PERFORMANCE GUARANTEE  SHALL  BE  PRODUCT  REPAIR  OR  REPLACEMENT  AS  PROVIDED  HEREIN.  CLAIMS  BASED  ON  IMPLIED  WARRANTIES,  INCLUDING  WARRANTIES  OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. CPS SHALL NOT BE LIABLE FOR  CONSEQUENTIAL  OR  INCIDENTAL  DAMAGES  SUCH  AS  PROPERTY  DAMAGE  AND  INCIDENTAL  EXPENSES  RESULTING  FROM  ANY  BREACH  OF  THIS WRITTEN PERFORMANCE GUARANTEE OR ANY IMPLIED WARRANTY. SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR LIMITATIONS ON THE DURATION OF IMPLIED WARRANTIES, SO THESE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WRITTEN PERFORMANCE GUARANTEE GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.  

     

    The terms and conditions stated herein, as well as any product features or specifications as described or illustrated, are subject to  change at any time without notice.