Last Modified: March 10, 2026
TruRide Tech, LLC ("Jetson," "us," "our," or "we") is committed to protecting your privacy. "You/your/user(s)" means you as a user of our website located at https://ridejetson.com/ (the "Website"), and the services and offerings made available through the Website, including all features, functionality, updates, and content (together, the "Services"). Capitalized terms not defined in this Privacy Policy have the meanings given in our Terms of Use at https://ridejetson.com/pages/terms-and-conditions. This Privacy Policy is incorporated into and forms part of the Terms of Use.
This Privacy Policy describes the Personal Information we collect about you through your use of the Services, why we collect it, how we use it, and when we share it with third parties. It also describes the choices you can make about how we collect and use certain information. Personal Information provided by you is not used for any purpose other than as outlined in this Privacy Policy.
By accessing and using the Services, you consent to our collection, storage, use, and disclosure of your Personal Information as described in this Privacy Policy. If you do not agree, please do not provide any Personal Information to us. If you choose not to provide Personal Information that is necessary to provide you with specific products or services, we may not be able to provide those products or services to you.
TABLE OF CONTENTS
- Types of Information We Collect
- How We Use Your Information
- Lawful Processing; Legitimate Interests
- How We Share and Disclose Personal Information
- Use of Non-Personally Identifiable Information
- Data Retention
- Opting Out
- Deleting, Changing & Updating Your Personal Information
- Basis for Continued Use of Your Personal Information
- U.S. State Privacy Rights
- Notice to California Residents
- European Economic Area, United Kingdom & Switzerland Users
- Children
- Security; Legally Required Disclosures
- Third-Party Websites
- Changes to Our Privacy Policy
- Contact Us
1. Types of Information We Collect
A. Personal Information; Anonymous Information
We collect both Personal Information and Anonymous Information about our users.
"Personal Information" is information that can be used to contact or identify you, such as your first and last name, image and/or likeness, email address, phone number, street address, zip code, comments, testimonials, rider characteristics, product serial numbers, gender, date of birth, company name and address, username and/or email address in combination with a password or security questions and answers, account numbers, or credit/debit card numbers. It also includes information linked to any of the foregoing.
"Anonymous Information" or de-identified information is information that cannot reasonably be used to contact or identify you and is not linked to information that can do so. It includes passively collected information about your activities on or through the Services, such as usage data, to the extent not linked to your Personal Information.
"Aggregated Anonymous Information" is the combination of your Anonymous Information with the Anonymous Information of other users. It does not allow you to be identified or contacted.
"Non-Personally Identifiable Information" (NPII) is information not associated with you as an individual. It is measured anonymously and only in the aggregate.
B. Cookies and Tracking Technologies
We use cookies, pixel tags, and similar technologies to collect information and support advertising and analytics functions. Specifically:
"Cookies" are small pieces of information sent to your device while you are viewing the Website or using the Services. We use session cookies (which expire when you close your browser), persistent cookies (which remain until deleted), and third-party cookies (placed by domains other than ours). View the list of cookies we collect here.
"Pixel Tags" (also called web beacons or clear gifs) are snippets of code that collect information about your behavior on the Website and send it to the originating platform for processing and reporting.
We use tracking technologies from the following third-party services, among others:
- Google Analytics – site usage and performance analytics
- Google Ads / DoubleClick – remarketing and advertising measurement
- Meta (Facebook/Instagram) Pixel – advertising, retargeting, and conversion tracking
- Twitter/X Conversion Tracking – advertising measurement
- Apple Analytics – mobile app analytics
- YouTube API – video content delivery (subject to Google's Privacy Policy at https://www.google.com/policies/privacy)
C. Unique Device Identifiers
You can browse most of the Website without disclosing Personal Information. However, we passively collect certain information from your devices, including your IP address, browser information, unique device identifier (UDID), and/or mobile operating system.
D. Geo-Location Data
If you access the Services through a desktop or mobile device, we may collect geo-location data, which may include precise GPS-level location if you grant permission through your device settings. We use geo-location data to personalize your experience, improve our Services, and for analytics purposes. Precise geo-location is treated as sensitive personal information under applicable privacy laws. You can limit geo-location collection through your device settings at any time.
E. User-Provided Information
We collect information you provide directly to us when you:
- Purchase products or services from us
- Register an account
- Update or change your account information
- Register your product for warranty coverage
- Submit a warranty claim
- Register for our newsletter
- Upload a photo to your Mobile App account
- Submit a product or service review
- Share content through the Services
- Connect with us on social media (Facebook, Instagram, YouTube, and others)
- Submit a request for support or assistance
- Submit User Content, including photographs and posts on the Mobile App
- Communicate with us via email, telephone, video conference, or other means
- Inquire about or apply for employment
- Complete a survey or submit information to us
We may correlate this information with other Personal Information we have about you.
F. Hardware, Browser and IP Address
We may collect information including your hardware model, browser type, operating system, IP address, domain name, geo-location, profile information, and standard server log information. If you are using a mobile device, we may also collect your UDID or another unique identifier and mobile operating system.
G. Payment Processing Information
We use third-party payment processors to handle payment transactions. We do not want you to send us your credit card or bank account information by email or other unsecured means. Please review the terms and privacy policies of the applicable third-party payment processor before providing payment information to them.
H. Social Media Information
When you interact with us through social media networks — such as when you follow us, share content, or contact us through Facebook, Instagram, YouTube, or other platforms — we may receive information about you including your profile information, picture, user ID, and any other information you permit the social media network to share. The data we receive depends on your privacy settings with the applicable social network.
I. Third-Party Sources
We may obtain information from other sources and combine it with information we collect directly, including from identity verification services, fraud detection providers, credit bureaus, mailing list providers, review sites, warranty servicers, shipping carriers, sales partners (e.g., Shopify), and publicly available sources. If you create or log into your account through a social media site, we will have access to certain information from that site in accordance with the authorization procedures of that social media site.
Note: Text messaging originator opt-in data and consent will not be shared with any third parties.
2. How We Use Your Information
A. Personal Information
We may use your Personal Information to:
- Set up and maintain your user account
- Review, process, and fulfill your product and/or service purchases and applicable promotions
- Send communications including product and warranty information and administrative emails
- Arrange for shipping and delivery of purchases
- Satisfy our contractual obligations to you
- Send you promotional and marketing information, newsletters, and offers
- Perform internal operations, maintain accounts, resolve disputes, prevent and identify fraud, verify identity, and authenticate users
- Personalize and tailor the features, performance, and support of the Services
- Analyze and conduct research on user data and interactions with the Services
- Identify your preferences and notify you of products, services, and promotions that may interest you
- Improve our services, content, programs, and overall customer experience
- Communicate with you by email, video conference, telephone, text message, in-app notifications, or other means
- Use recordings of calls and video conferences for quality assurance, training, record keeping, and legal purposes
- Share with third parties for the limited purposes described in this Privacy Policy
- Send transactional, administrative, or legally required notices
B. Anonymous Information
We may use Anonymous Information to:
- Perform internal operations on the Services
- Improve the Services and customize the user experience
- Aggregate information collected via cookies and pixels for statistical analysis to track trends and analyze patterns
C. Combined Information
We may use a combination of Personal Information and Anonymous Information to target and measure the performance of advertisements to users on and off the Services, through ad networks and exchanges, using data from advertising technologies (cookies, pixels, web beacons, ad tags, device identifiers), user-provided information, usage data, third-party advertising partners, and social media platforms.
3. Lawful Processing; Legitimate Interests
Our processing of your Personal Information is based on one or more of the following lawful bases:
- Performing a contract with you, or taking steps at your request prior to contracting
- Protecting your vital interests or the interests of another person
- Complying with our legal obligations
- Pursuing our legitimate interests, including: providing and improving our products and services; administration of operations; understanding how the Services are used; cybersecurity; enhancing fraud prevention; and meeting and enforcing our legal rights and obligations
4. How We Share and Disclose Personal Information
We will not rent, sell, or share your Personal Information with third parties except as set forth in this Privacy Policy. If you do not want us to use or disclose your Personal Information as described here, you may choose not to use the Services or provide your Personal Information.
We may disclose your Personal Information to:
- Service providers and business partners who help us deliver our products and Services, including companies that: manage customer databases; assist with email distribution; provide data storage, analysis, and fraud prevention; handle customer service; fulfill and ship orders; and help us develop and operate our Services
- Licensing partners, who may receive point-of-sale information including Personal Information to improve their product and service offerings, subject to confidentiality obligations
- Legal and regulatory authorities, as required by law or as we reasonably believe necessary to: satisfy any applicable law or regulation; enforce this Privacy Policy or our Terms of Use; detect, prevent, or address fraud or security issues; respond to support requests; or protect our rights, property, or safety or that of our users or the public
- Successor entities, in the event of a merger, acquisition, or sale of all or substantially all of our assets, in which case your Personal Information may be transferred as part of that transaction
5. Use of Non-Personally Identifiable Information
We use NPII to maintain and administer the Services, analyze trends, gather demographic information, and comply with applicable law. We may share Aggregated Anonymous Information with third parties without express notice or consent, and we may use and disclose NPII without limitation. We authorize certain service providers to use NPII for their own business purposes in accordance with their privacy policies.
We use cookies, pixel tags, and other analytical tools to collect information about your visit, including the pages you view, the features you use, the links you click, and other actions you take on the Website or in our emails. We may combine NPII collected through these technologies with other information we have collected to improve the Website, personalize your experience, determine the effectiveness of advertising, and for other internal business purposes. We may freely share aggregated, anonymous information with third parties for marketing, advertising, research, or other business purposes.
The Services may contain links to and enable certain third-party functionalities (e.g., Facebook "Like" button, social plug-ins, tools, and APIs). We have no control over information submitted to or collected by such third parties. Please review the privacy policies of third-party providers before using such features.
6. Data Retention
We will retain your Personal Information for as long as necessary for the purposes set out in this Privacy Policy, unless a longer period is required by applicable law or is needed to resolve disputes or protect our legal rights.
- Legitimate interests: We retain data for a reasonable period based on the particular interest, taking into account the fundamental interests and rights and freedoms of data subjects.
- Consent-based processing: We retain information for the period necessary to carry out the processing activities to which you consented, subject to your right to request erasure where applicable.
- Contract-based processing: We retain information for the duration of the contract plus a limited additional period necessary to comply with law or reflecting the applicable statute of limitations.
7. Opting Out
A. Unsubscribe from Marketing Emails
You may opt out of marketing emails by clicking the "unsubscribe" link at the bottom of any marketing email we send, or by emailing privacy@ridejetson.com with "UNSUBSCRIBE" in the subject line. Opting out will not affect your receipt of transactional or administrative communications such as order confirmations, delivery updates, or policy change notices. If you do not receive a response within 10 business days, please resend your email as your original may not have been received.
B. Text Messages
To opt out of text or wireless promotional communications, reply STOP to any text message you receive from us, or email us at privacy@ridejetson.com.
C. Google Analytics and Advertising
To opt out of Google Analytics, install the browser add-on available at https://tools.google.com/dlpage/gaoptout. To manage Google ad personalization settings, visit https://myaccount.google.com/data-and-privacy.
D. Meta (Facebook/Instagram)
To manage your Facebook and Instagram privacy settings, navigate to Settings & Privacy in your account. For more information about Meta's privacy practices, visit https://www.facebook.com/about/privacy.
E. Apple Analytics
To manage Apple analytics and advertising settings, go to Settings on your Apple device and adjust your Analytics & Improvements, Advertising, and Location Services preferences.
F. Ad Industry Opt-Outs
You may opt out of interest-based advertising by visiting:
- Digital Advertising Alliance: http://www.aboutads.info/choices/
- Network Advertising Initiative: http://www.networkadvertising.org/choices/
Note that if you opt out, we may still collect some operational data (e.g., for fraud prevention), but it will not be used for ad targeting. Opt-outs are browser- and device-specific; you will need to repeat the opt-out process on each browser and device you use.
G. Cookies
You can opt out of cookies or disable them through your browser's settings. Disabling cookies may limit your ability to use certain features of the Services. To manage your cookie preferences, use our Cookie Settings tool located at the bottom of the Website.
H. Global Privacy Control (GPC)
We recognize and honor opt-out preference signals sent via the Global Privacy Control (https://globalprivacycontrol.org/). If you transmit a GPC signal from your browser, we will treat it as a valid request to opt out of the sale or sharing of your Personal Information for targeted advertising purposes.
8. Deleting, Changing & Updating Your Personal Information
You may correct, update, or revise your Personal Information, or request that we delete it from our systems. Depending on applicable law, you may also have the right to:
- Restrict or limit the ways in which we use your Personal Information
- Object to the processing of your Personal Information
- Obtain a copy of your Personal Information in an accessible format
To submit a request, email privacy@ridejetson.com. We may ask you to verify your identity before taking action. If you withdraw your consent or request deletion, you may lose access to certain Services or features. We will not be able to take action at the direction of someone other than you unless you have designated an Authorized Agent as described in Section 11.
9. Basis for Continued Use of Your Personal Information
In certain cases, we may continue to process your Personal Information after you have withdrawn consent or requested deletion if we have a lawful basis to do so — for example, to comply with a legal obligation, to pursue legitimate interests in keeping our Services safe and secure, or to resolve disputes and enforce our legal rights. Additionally, if we have already disclosed your Personal Information to third parties pursuant to this Privacy Policy, we cannot access or compel deletion of that information from those third parties.
10. U.S. State Privacy Rights
In addition to the California-specific rights described in Section 11, residents of the following states may have similar privacy rights under their respective state privacy laws: Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, Florida, and other states that have enacted consumer data privacy legislation.
Depending on your state of residence and applicable law, your rights may include:
- The right to know what Personal Information we collect and how it is used
- The right to access a copy of your Personal Information
- The right to correct inaccurate Personal Information
- The right to request deletion of your Personal Information
- The right to opt out of targeted advertising and the sale of your Personal Information
- The right to opt out of certain profiling activities
- The right not to be discriminated against for exercising your rights
To exercise any of these rights, please contact us at privacy@ridejetson.com or call (888) 976-9904. We will respond to verifiable requests in accordance with applicable law. Some rights are subject to exceptions and limitations under applicable law.
11. Notice to California Residents
This section applies to California residents and is provided pursuant to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, "CCPA/CPRA").
A. Shine the Light
Pursuant to California Civil Code Section 1798.83, California residents with an established business relationship with us may request information about categories of Personal Information disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year. Jetson does not share Personal Information with third parties for those parties' direct marketing. To submit a Shine the Light request, email privacy@ridejetson.com or write to us at TruRide Tech LLC, Attn: Privacy Office, PO Box 461, Jersey City, NJ 07302. We are only required to respond to such requests twice per calendar year.
B. Your CCPA/CPRA Rights
California residents have the following rights:
- Right to Know – Request disclosure of the categories and specific pieces of Personal Information we have collected about you, the sources, the purposes, and the third parties with whom it is shared.
- Right to Access – Request a copy of the specific Personal Information we have collected about you in the preceding 12 months (up to twice per 12-month period).
- Right to Delete – Request deletion of your Personal Information, subject to certain exceptions.
- Right to Correct – Request correction of inaccurate Personal Information we hold about you.
- Right to Opt Out of Sale/Sharing – Opt out of the sale or sharing of your Personal Information for cross-context behavioral advertising (see Section C below).
- Right to Limit Use of Sensitive Personal Information – Request that we limit our use of sensitive Personal Information (such as precise geo-location) to what is necessary to provide the Services.
- Right Not to Be Discriminated Against – We will not deny you goods or services, charge you different prices, provide a different level of quality, or otherwise discriminate against you for exercising any of your rights.
To exercise these rights, contact us at privacy@ridejetson.com, call (888) 976-9904, or submit a request through our Privacy Request Form.
To verify your request, we may ask for your name, email address, mailing address, and other information sufficient to confirm your identity. You may designate an Authorized Agent to submit requests on your behalf by providing written proof of authorization and completing identity verification directly with us.
C. Sale and Sharing of Personal Information
California residents have the right to opt out of the sale or sharing of their Personal Information. In connection with ad retargeting through services such as Facebook Pixel and Google Ads, we may share the following categories of Personal Information with third-party advertising partners in ways that may qualify as a "sale" or "sharing" under CCPA/CPRA:
- Non-personally identifiable information
- Internet or other electronic network activity information
- Inferences drawn from the above
To opt out, click Do Not Sell or Share My Personal Information or use the Global Privacy Control signal described in Section 7(H). If we have actual knowledge that a California resident is younger than 16, we will request opt-in consent before selling or sharing their Personal Information.
We may still share Personal Information with service providers for legitimate business purposes even after an opt-out request, as such transfers do not constitute a "sale" or "sharing" under CCPA/CPRA.
D. Categories of Personal Information Disclosed for Business Purposes
In the preceding 12 months, we have disclosed the following categories of Personal Information for business purposes:
- Identifiers (name, email, phone number, address, account credentials, credit/debit card numbers)
- Geo-location data
- Non-personally identifiable information
- Internet or other electronic network activity information
- Audio, electronic, visual, or similar information
- Inferences drawn from the above
E. Do Not Track
There is currently no industry standard for how companies should respond to "Do Not Track" browser signals. We do not respond to Do Not Track signals at this time. We do, however, honor Global Privacy Control signals as described in Section 7(H).
12. European Economic Area, United Kingdom & Switzerland Users
This section applies to users located in the European Economic Area (EEA), United Kingdom (UK), or Switzerland whose Personal Information is subject to the General Data Protection Regulation (GDPR) or equivalent legislation.
A. Lawful Basis for Processing
We process your Personal Information on the following lawful bases: (a) performance of a contract or pre-contractual steps at your request; (b) compliance with a legal obligation; (c) your consent (e.g., for marketing communications, which you may withdraw at any time); and (d) our legitimate interests as described in Section 3, provided they are not overridden by your fundamental rights and freedoms.
B. Your GDPR Rights
If you are located in the EEA, UK, or Switzerland, you have the right to:
- Access the Personal Information we hold about you
- Rectify inaccurate or incomplete Personal Information
- Erase your Personal Information ("right to be forgotten"), subject to certain exceptions
- Restrict our processing of your Personal Information in certain circumstances
- Object to our processing based on legitimate interests
- Data portability – receive your Personal Information in a structured, commonly used, machine-readable format
- Withdraw consent at any time where processing is based on consent, without affecting the lawfulness of prior processing
To exercise these rights, contact us at privacy@ridejetson.com or write to us at TruRide Tech LLC, Attn: Privacy Office, PO Box 461, Jersey City, NJ 07302.
C. International Data Transfers
We are headquartered in the United States. If you are located in the EEA, UK, or Switzerland, your Personal Information will be transferred to and processed in the United States. We implement appropriate safeguards for such transfers, including Standard Contractual Clauses approved by the European Commission or equivalent transfer mechanisms, in accordance with applicable data protection law.
D. Complaints
If you have concerns about our privacy practices and are located in the EEA or UK, you have the right to lodge a complaint with your national data protection supervisory authority. We hope you will contact us first at privacy@ridejetson.com so we can address your concern directly. You may also submit a complaint form here.
13. Children
The Services are not directed to or intended for children under 13 years of age. We do not knowingly solicit, collect, or maintain Personal Information from anyone we know to be under 13. If we obtain actual knowledge that a user is under 13, we will take steps to remove their Personal Information from our systems.
If you are the parent or guardian of a child who you believe has provided Personal Information to us, please contact us at privacy@ridejetson.com or write to us at TruRide Tech LLC, Attn: Privacy Office, PO Box 461, Jersey City, NJ 07302.
14. Security; Legally Required Disclosures
We take commercially reasonable physical, electronic, and administrative steps to maintain the security of Personal Information we collect, including limiting physical access to database servers, employing electronic security systems, and using password protections that guard against unauthorized access. All payment transactions are encrypted. We will never send your credit card number via email.
Despite our best efforts, the transmission of data over the Internet cannot be guaranteed to be 100% secure. Any transmission of Personal Information by you is at your own risk. We are not responsible for circumvention of privacy settings or security measures on the Services, and we shall not be liable for breaches resulting from causes outside our reasonable control, including your own acts or omissions, corruption of storage media, third-party security failures, power failures, natural events, or malicious acts such as hacking or sabotage.
In the event of a breach of the security, confidentiality, or integrity of your unencrypted electronically stored Personal Information, we will make any legally required disclosures to you via email and/or conspicuous posting on the Services in the most expedient time possible and without unreasonable delay, consistent with the legitimate needs of law enforcement and any measures necessary to determine the scope of the breach and restore the integrity of the data system.
15. Third-Party Websites
While using the Services, you may access or be directed to websites operated by third parties. We do not make any representations or warranties about any third-party website, and we have no control over the information, services, or products they provide or their data practices. If you provide Personal Information on a third-party website, you are subject to that website's privacy policy, not ours. Please review any third-party website's privacy policy before providing Personal Information.
16. Changes to Our Privacy Policy
We reserve the right to update this Privacy Policy at any time. This Privacy Policy is subject to change without notice. The "Last Modified" date at the top of this page indicates when the most recent changes were made. Your continued use of the Services after this Privacy Policy has been amended constitutes your acceptance of the updated terms. We will not use your Personal Information in a materially different and adverse way without giving you an opportunity to opt out.
17. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have a concern about our privacy practices, please contact us:
TruRide Tech LLC d/b/a Jetson Attn: Privacy Office PO Box 461 Jersey City, NJ 07302
Email: privacy@ridejetson.com Phone: (888) 976-9904
For California residents exercising CCPA/CPRA rights, or for residents of other states exercising applicable state privacy rights, please submit a request to privacy@ridejetson.com with the subject line "Privacy Rights Request," or use the form available at https://privacyportal.onetrust.com/webform/eca7318e-7812-42a8-a64d-53ffba74e8b2/3fe5f8f4-3822-48aa-bb0b-266b922f224a.