Refund policy

Tru Ride Tech, LLC (“Tru Ride Tech”, “us”, ”our” or “we”), operator of RideJetson.com and the Jetson brand (“Jetson”), values your satisfaction. While we hope you’re thrilled with your purchase, we understand that sometimes returning your Jetson product (“Product”) may be necessary. Below, you’ll find the details of our return process and conditions. 

Eligibility

Jetson offers a 30-Day Money-Back Guarantee on RideJetson.com. If you are not completely satisfied, you may return eligible items within 30 days of the date you received your Product for a refund of the purchase price, excluding the original shipping cost and any Return Label fee (calculated by the shipping carrier). Return shipping costs are the responsibility of the customer. However, if you are returning the Product due to a defect or damage, the Return Label fee will be waived. Our warranty gives you specific legal rights beyond this Refund Policy, and you may also have other rights which vary from State to State. 

Products purchased through an authorized seller must follow the return policies of the authorized retailer. In case of damage or defect, please contact the Jetson Care Team instead of returning to the authorized seller.

Return Procedure 

To initiate a return, please contact the Jetson Care Team via chat Monday through Sunday, 10 AM – 6 PM EST. Once you’ve arranged your return and the Product is received, Jetson will refund your original payment method within 7–10 business days. This Refund Policy is subject to the terms outlined in our Terms of Use and Privacy Policy. This Refund Policy supersedes any previously stated refund policies online or printed.

 

[Last Updated: 8/21/2025]